Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your ceramic piece must be in the same condition as when you received it – unused, undamaged, and carefully repacked in its original packaging. Proof of purchase, such as a receipt, is also required.

To start a return, you can contact us at info@goreina.me.

Damages and issues
Please inspect your order upon reception and contact us immediately if the piece is defective, damaged, or if you receive the wrong product, so that we can evaluate the issue and make it right. And most importantly, don’t worry – we won’t leave you with a ruined mood. We’re here to make things right and ensure you’re happy with your purchase.

 

Refunds
If your ceramic piece arrives damaged or fails to arrive at all, we will offer a full refund. If there is an issue with your order, such as receiving the wrong product, we will gladly exchange it for the correct one. Please don’t hesitate to reach out to us as soon as possible, and we’ll make sure everything is taken care of. We’re committed to ensuring you’re fully satisfied. For any concerns, contact us at info@goreina.me.